― WE4U CLIENT SERVICES ―
Frequently Asked Questions
Find answers regarding orders, express shipping, size fit, and hassle-free returns.
Shipping & Delivery
How long does shipping take?
US Standard items deliver within 3 to 7 business days. Overseas designer capsule collections ship via international express couriers and deliver within 7 to 14 business days (including customs clearance). All orders ship 100% FREE!
What if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery at hello@we4u.online with photos of the issue. WE4U covers 100% of return shipping costs and will immediately issue a full refund or send a complimentary replacement.
What happens if my package is lost in transit?
If carrier tracking shows no movement for 7+ consecutive business days (or 10 business days for overseas courier shipments), our team will file a priority carrier inquiry and dispatch a free replacement or issue a full refund.
Orders & Returns
What is your return & exchange policy?
We offer a hassle-free 7-day return policy. Items must be unworn, unwashed, and in original condition with tags attached.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, PayPal, and Klarna buy-now-pay-later options.
Sizing & Garment Care
How do I find my exact size?
Every product page includes a dedicated Size Guide modal with exact bust, waist, and hip measurements in both Inches and CM.