Frequently asked questions

🚚 How long does delivery take?

Standard delivery takes 7–14 business days within the US. You will receive a tracking link via email once your order is dispatched.

📦 How do I track my order?

Once your order is shipped, you will receive a tracking link via email. Please allow 2–3 days after dispatch for tracking to activate. If you haven't received a tracking email within 5 days of ordering, contact us at support.we4u@gmail.com.

🔄 What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging with tags attached. To start a return, email us at support.we4u@gmail.com with your order number. Refunds are processed within 5–7 business days once we receive the item.

💳 What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), digital wallets, and PayPal. All payments are processed securely. Prices are displayed in USD.

📏 What sizes do you offer?

Most products are available in sizes S, M, L, XL and 2XL. Each product page includes a detailed size guide with measurements in inches. When between sizes, we recommend sizing up for the best fit.

🎁 Do you have a discount for first orders?

Yes! Use code WELCOME10 at checkout to get 10% off your first order. Valid on all products, no minimum order value.

🔁 Can I exchange my order?

Yes, exchanges are available within 30 days of delivery, subject to availability. Email us at support.we4u@gmail.com with your order number and preferred size/colour and we will do our best to help.

✅ Are the products authentic and quality checked?

Yes. Every product in our store is sourced from verified suppliers and quality-checked before it reaches you. If you receive a damaged or incorrect item, contact us within 48 hours with photos and we will arrange a replacement or full refund.

📞 How can I contact customer support?

Email us at support.we4u@gmail.com or WhatsApp us via our Contact page. We respond within 24 hours, Monday to Saturday.