Shipping & Delivery
Fast express dispatch, real-time GPS tracking, and 100% complimentary shipping on ALL orders worldwide.
STANDARD US EXPRESS
ATELIER CAPSULE EDIT
REAL-TIME GPS TRACKING
Delivery Methods & Timelines
| DESTINATION & METHOD | ESTIMATED TIMELINE | SHIPPING COST |
|---|---|---|
|
US Standard Express
US Design Studio & Logistics (FedEx / USPS Air)
|
3 to 5 Business Days | COMPLIMENTARY (ALL ORDERS) |
|
Signature Atelier Capsule Edit
Direct Air Freight & Priority Inspection
|
5 to 8 Business Days | COMPLIMENTARY (DUTIES PREPAID) |
|
Worldwide Express
DHL Express / FedEx International
|
4 to 7 Business Days | COMPLIMENTARY (ALL ORDERS) |
Frequently Asked Shipping & Package Questions
How do I track my shipment?
As soon as your order is dispatched from our US studio, you will receive an automated shipping confirmation email containing your official carrier tracking number and direct GPS tracking link.
You can also track your package in real time on our Track Your Order page using your Order Number and Email Address.
What is the delivery timeline for Atelier Capsule collections?
Signature Atelier Capsule creations are prepared and inspected at our specialty design studios, delivering via priority express air freight within 5 to 8 business days worldwide.
What is your Damaged & Defective Items Policy?
If your item arrives damaged or with a manufacturing defect, please notify us within 7 days of delivery at hello@we4u.online with photos of the issue. WE4U covers 100% of return shipping costs and will immediately dispatch a complimentary replacement or issue a full refund.
What happens if my package is lost or delayed in transit?
If your carrier tracking shows no movement for more than 7 consecutive business days, our Client Care team will file an expedited carrier trace. If confirmed lost in transit, WE4U will dispatch a priority replacement at no extra charge or issue a full refund.
Please verify your shipping address at checkout. Packages returned to sender due to invalid customer addresses will be refunded minus carrier return fees once received at our distribution center.
Do you ship to PO Boxes, APO, and FPO addresses?
Yes! We ship to PO Boxes, APO, FPO, and DPO military addresses across North America via USPS Standard Express.
Are international customs duties & taxes included?
Yes. All international duties and taxes are calculated and prepaid at checkout. Your package will arrive at your destination with zero additional hidden customs fees upon delivery.
Need Help With Your Shipment?
Our Client Concierge is available 24/7 to assist with order tracking, address updates, or custom delivery requests.