Refund & Return Policy
Hassle-free returns within 7 days of delivery. Fast refunds & complimentary exchanges.
7-DAY RETURN WINDOW
You have 7 full days after receiving your order to request a return or size exchange.
FAST FULL REFUNDS
Refunds are issued directly back to your original payment method within 3–5 business days.
FREE INSTANT EXCHANGES
Need a different size or color? Request an exchange for instant store credit & priority shipping.
How To Submit A Return
🏷️ Return Eligibility
To be eligible for a return or exchange, your item must be unworn, unwashed, in its original pristine condition, and with all original designer brand tags attached.
Proof of purchase or your store order number is required when initiating a request.
📦 Damaged & Defective Items (100% Free Guarantee)
Please inspect your order upon delivery. If an item arrives damaged or with a manufacturing defect, contact us within 7 days of delivery at hello@we4u.online with clear photos of the issue.
WE4U covers 100% of return shipping costs for damaged/defective items and will immediately dispatch a priority replacement or issue a full refund.
❌ Non-Returnable Items (Hygiene Policy)
For health and hygiene safety, the following categories are non-returnable unless defective: bodysuits, intimates/lingerie, swimwear, jewelry, beauty products, and final sale items.
✈️ Lost Packages & In-Transit Claims
If tracking shows no carrier movement for 7+ consecutive business days, our team will file a priority carrier inquiry and issue a free reshipment or full refund.
Need Assistance With A Return?
Our WE4U Client Care specialists are available 24/7 to help with exchanges and return labels.
START A RETURN REQUEST